Information management covers many different types of information. While we are still at the early stages of information management maturity, often there is a sense in organisations that they could really get on top of it - if it wasn't for email!
In the not too distant past email training was greeted with cries of “Why would I send an email when it would be quicker to walk to their desk or use the phone?”. Now someone 5 metres away asks if I have read the email they sent 30 seconds ago… and drowning has taken on a whole new meaning.
In the blink of an eye, email has become a different beast to what we started with. In the beginning email was rarely on the radar as a strategic corporate tool and in the absence of a clear corporate direction personal habits and preferences took over. While information is a key business asset, most of it is sitting in hundreds of electronic ‘messy desks’. The dog now can’t find the email about what its tail is doing.
This situation is not sustainable. With Legal, IT, Records Management and HR all pushing email into a corner, combined with the business imperatives for efficiency, effectiveness and risk minimisation, organisations must start to move to a higher level of email maturity. Its time to look long term, take control of email and turn it into a clear strategic tool.
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